Compare and contrast two organizations within the sport, tourism, leisure or hospitality industry by critically appraising whether or not they implement the philosophy of ‘continuous improvement’
The contrast of two tourism organization in ChengDu on the implement of quality continuous improvement
1 Introduction
1.1 Aims
This article aims to compare and contrast two tourism organizations in PRC, the CYCD (China Youth Travel Service, Chengdu Branch) and CST (China Chengdu Mountain & River International Special Tours), by critically appraising whether or not they implement the philosophy of "continuous improvement
1.2 The concept of continuous improvement
1.3 The function of continuous improvement
1.4 The implementation step and tools of quality continuous improvement
2 The chosen organization
2.1 The background of the two chosen organization
2.2 The quality management in the organizations
3 The process of compare
3.1 The implement of quality improvement
3.2 The service updating
3.3 human resources improvement
3.3 Organization culture
3.4 Procedure improvement
3.3.1 CYCD
3.3.2 CTS
4 The conclusion
Bibliography
Ø Authenticity Consulting, LLC (2007): Continuous Improvement, Authenticity Consulting, LLC, http://www.managementhelp.org/quality/cont_imp/cont_imp.htm
Ø Donald Clark(1998):Big Dog's Continuous Process Improvement Page , http://www.nwlink.com/ ~donclark/perform/process.html
Ø Mike Hick(1998): How to carry out a Cont英语论文网 【http://www.51lunwen.org】inuous Improvement project, Ontario http://www.eagle.ca/~mikehick/continue.html
Ø CNTA (China National Tourism Administration), (2004) China National Tourism Administration, http://www.cnta.com/lyen/2fact/index.htm (29, Dec. 2004)
Ø Eagle.ca (1999):
Ø eagle.ca (1999): How to carry out a Continuous Improvement project, http://www.eagle.ca/~mikehick/continue.html
Ø Moutinho, L., (2000) Strategic Management in Tourism, CBA International: London
Ø Guoding Shen ,(2004),How to improve the quality of tourism service, tourism economic, China
Ø CYCD(China Youth Travel Service, Chengdu Branch), (2004) China Youth Travel Service Chengdu Branch, http://www.cstcd.com
Ø CST (China Chengdu Mountain & River International Special Tours),(2005), China Chengdu Mountain & River International Special Tours, http://www.cots.com.cn
Ø Fuyi Chen( 2004):An Analysis of the Innovation of Tourist Services, Journal of ABA teacher college
Ø Pearce, D., (1989) Tourist Development, Second edition, Harlow: Longman
Ø Shaw, G. and Williams, A. M., (2002) Critical Issues in Tourism: A Geographical Perspective, Second Edition. USA: Blackwell Publisher Ltd.
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